Ad Performance for Epic MyChart

Stop Optimizing Epic MyChart for Form Fills. Start Optimizing for Attended Appointments & Real Revenue.

Connect ad clicks to attended appointments in Epic MyChart so you can measure true marketing ROI and optimize toward real patient revenue. With Ad Performance for Epic MyChart, you see which campaigns actually drive patients through the door, understand true cost per acquisition, and prove marketing’s impact to finance and leadership. All while staying aligned with HIPAA and keeping Epic as the system of record.
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20%+
Average customer acquisition cost (CAC) reduction after shifting optimization to attended appointments
10%
Increase in appointment volume when budgeting the same ad spend
$100k+ Annual Savings
From reallocating spend to campaigns that drive actual patient visits
What Ad Performance Unlocks

Use Epic Outcome Data To lower cAC and Prove ROI

Bring the Full Epic + Web Journey Together

Bring Epic MyChart and marketing into one patient journey.

Unify ad clicks, website behavior, MyChart scheduling, and Epic attended‑appointment data into a single, end‑to‑end view. See how every campaign influences the path from first click to attended visit and revenue, without changing anything inside Epic.

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Precise Attribution & Trusted Measurement

Measure true CAC based on attended appointments.

Connect Epic appointment outcomes back to specific channels, campaigns, ad groups, and keywords so CAC is calculated on who showed up, not just who booked. This revenue‑aligned view gives finance and service‑line leaders numbers they can trust.

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Optimize Using Full Funnel Metrics

Feed attended‑visit signals into Google and Meta.

Convert attended appointments from Epic into privacy‑safe conversion events for Google Ads, Meta, and more. Give algorithms the lower‑funnel signals they need to bid toward the patients most likely to arrive, improving performance without increasing spend.

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Key Features & Capabilities

Everything you need to connect Epic MyChart campaigns to real patient outcomes

Epic‑Friendly Data Connectivity
Use Epic reporting extracts and other read‑only data feeds to bring attended‑appointment data into Freshpaint — no code inside Epic, no disruption to clinical workflows.
End-to-End Attribution Across Web, MyChart, and Epic
Track the complete journey from ad click through website session and MyChart scheduling to attended visit and billed revenue, all tied back to your campaigns.
True CAC and Revenue Reporting
Calculate CAC using attended appointments, not proxy conversions, and see which Epic MyChart campaigns and service lines drive the most revenue, not just the most bookings.
Covers Both Web and Call-Center Bookings
Capture conversions from digital scheduling and call‑center workflows that ultimately write into Epic, so every path into MyChart is reflected in your performance data.
Optimization and Activation With Attended-Visit Signals
Turn attended appointments into conversion signals ad platforms can use for bidding, budgeting, and audience optimization — so spend flows to the campaigns that actually drive care.
HIPAA-Aligned, Read-Only Design
Keep Epic as the source of truth while Freshpaint operates as a read‑only measurement and activation layer, designed to meet healthcare privacy and compliance requirements.
Proven Results

Real Impact From Leading Healthcare Organizations

Integrations
Integrates With the Systems You Already Use

Ad Performance is designed to fit into existing workflows so teams can unify data, measure outcomes, and activate lower-funnel signals without added complexity. 

Industry Use Cases

Built for Your Type of Organization

Every healthcare vertical needs to connect ad spend to real outcomes. Ad Performance delivers the down-funnel metrics that matter most to your business model.
Service Line Performance & Revenue Attribution

When campaigns span across multiple specialties, it becomes difficult to understand which service lines are actually driving patient volume and revenue. Ad Performance links advertising to attended visits and revenue in a HIPAA-compliant way, so you can clearly see which investments deserve continued support and which ones are quietly leaking budget. 

  • Track cost per attended appointment by service line 
  • Compare show rates and CAC across specialties to optimize budget allocation
  • Prove marketing ROI to CFOs and service line leaders with revenue-based attribution
  • Send attended appointment conversions back to ad platforms to improve targeting for high-value patients
Track Real Visits Across Hundreds of Locations

Multi-location urgent care chains and outpatient providers need bottom-funnel metrics at scale. Ad Performance shows you cost per attended appointment across 50-200+ locations, so you can identify which markets deliver the best ROI, eliminate budget waste from campaigns that don’t translate to attended visits, and prove to PE firms that marketing drives real patient volume.

  • Measure cost per attended visit by location, market, and campaign
  • Track show rates and identify locations or channels with high no-show problems
  • Compare campaign performance based on chair-filling, not just calendar-filling
  • Send attended visit conversions to Google and Meta to reduce CAC by 20%+
Connect Campaigns to Completed Procedures

Dental organizations need more than consultation volume to understand the true value of their acquisition campaigns. Ad Performance shows the full patient journey (from first click to completed treatment), helping you prove marketing ROI on services like implants, Invisalign, and cosmetic procedures to CFOs and PE firms.

  • Track cost per attended consultation by procedure type (implants, ortho, cosmetic)
  • Measure show rates for high-value consultations across your DSO network
  • Compare channels based on consultation-to-procedure conversion rates
  • Prove marketing ROI with treatment completion and revenue data
Explore More From Freshpaint 

Get Even More From Your Data

Ad Performance works even better when combined with these other marketing products.
Visualize Your Ad Performance Data
Use Insights to view ad performance metrics across all channels in one unified dashboard. Compare true CAC, CPC, CTR, and ROAS across Google, Meta, Bing, DSPs, and more, all in real-time, all compliant.
Explore Insights
Build High-Converting Audiences Without Exposing Sensitive Data
Reach the right people with the right message. Retarget warm prospects, build high-performing lookalikes, and exclude current patients using a privacy-first approach.
Explore Audiences
Ready to See What Your Epic MyChart Campaigns Really Deliver?
Join 250+ healthcare organizations just like yours using Freshpaint to unify performance data, prove marketing ROI, and make budget decisions based on real marketing outcomes—all while staying HIPAA-compliant.
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